Responsible Gaming

Gambling is intended to be a form of entertainment. Neospin recognises that for some individuals, gambling can lead to financial, psychological, or social harm. This document outlines the measures we apply, the tools available to players, and the obligations that govern responsible gaming at Neospin for Australian residents.

1. Our Commitment to Player Protection

Neospin operates under a framework that prioritises player welfare alongside entertainment. We apply responsible gaming principles across all aspects of our service — from account registration through to ongoing play activity.

Our approach includes:

  • Providing self-management tools accessible directly from your account
  • Training our support team to identify and respond to signs of problem gambling
  • Maintaining compliance with the responsible gambling regulations applicable in Australia
  • Restricting access for individuals under the age of 18

Any player who believes their gambling behaviour has become problematic is encouraged to use the tools described in this document without delay.

2. Self-Assessment

Before using any self-exclusion or limit tools, players may wish to evaluate their own behaviour. The following indicators may suggest that gambling is no longer a controlled activity:

  • Spending more than you can afford to lose
  • Borrowing money to fund gambling sessions
  • Neglecting work, family, or personal responsibilities due to gambling
  • Feeling distress, anxiety, or irritability when not gambling
  • Chasing losses by placing further bets
  • Concealing gambling activity from others

Recognising these patterns is the first step toward seeking appropriate support.

3. Available Player Tools

Neospin provides a range of practical tools that allow you to set defined boundaries on your account activity. These tools are available at any time and can be applied through your account settings or by contacting our support team.

3.1 Deposit Limits

You may set daily, weekly, or monthly deposit limits. Once a limit is applied, it takes effect immediately. Requests to increase an existing limit are subject to a 7-day cooling-off period before the change is processed.

3.2 Session Time Limits

Session reminders and time limits allow you to define how long you spend gambling within a single session. You will receive a notification when your defined time has elapsed.

3.3 Loss Limits

Loss limits restrict the total amount you are permitted to lose within a set timeframe. These function independently of deposit limits and provide an additional layer of financial control.

3.4 Reality Checks

Reality check notifications can be enabled to appear at regular intervals during your session. Each notification displays the duration of your current session and your net result.

3.5 Cool-Off Period

A cool-off period temporarily suspends access to your account for a defined duration — ranging from 24 hours to several weeks. During this period, your account cannot be used for gambling, though pending withdrawals are still processed.

3.6 Self-Exclusion

Self-exclusion is available for players who require a longer break from gambling. Exclusion periods range from six months to permanent closure. Once self-exclusion is activated, it cannot be reversed before the period expires. Neospin will not send promotional communications to self-excluded accounts.

4. Minor Protection

Neospin prohibits access to gambling services for individuals under the age of 18. Age verification is conducted during the registration process and may be requested again at any point during your account lifecycle.

If you share a device with minors, we recommend using parental control software to restrict access to gambling websites. Neospin is not liable for access obtained through a registered adult's credentials.

5. Support Resources

Players located in Australia who are experiencing difficulties related to gambling can access support through the following national services:

  • Gambling Help Online — available 24 hours a day, 7 days a week
  • Lifeline Australia — crisis support and suicide prevention
  • Beyond Blue — mental health support including gambling-related stress

Neospin support staff can provide direct contact details for these services upon request. We do not provide clinical or psychological advice.

6. Contacting Neospin

If you wish to apply any of the tools described in this document, or if you have questions relating to responsible gaming, contact our support team through the live chat or email channel available in your account. Requests related to self-exclusion and account closure are prioritised and processed within 24 hours.